Accessibility & Equity
Accessibility
We believe that our services should be designed to meet the needs of older adults. Our accessibility plan is to ensure the provision of service meets the needs of residents and customers without limitations and barriers. We also strive to ensure that we are addressing barriers that prevent staff from doing their job effectively. The accessibility plan meets Accessibility for Ontarians with Disabilities Act.
As we work towards reconciliation, we are committed to forming alliances and solidarity with Indigenous communities, and land acknowledgements are just a first step in doing this work.
As a responsible community service organization, Luther Village on the Park is committed to deliver equitable and accessible services to our community.
Equity Statement
We are committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our organization. We recognize that we have a lot of work to do to begin the journey of dismantling racist and oppressive systems, and addressing biases, stereotypes, and prejudices as we continue our mission to become authentic allies. We have implemented antiracism training for staff, actively building safe spaces to host brave conversations for learning, and building a culture of belonging for all, but especially BIR (Black, Indigenous, Racialized), 2SLGBTQIA+, historically and presently marginalized individuals and communities.
We will continue to listen with the intention to learn, unlearn and undo the subconscious ways White Supremacist culture shapes our perspectives, and prioritize human dignity. We commit to no longer being silent or neutral as we move towards tangible action and change.
Wellness Programming
Our goal is to enrich the lives of our residents by building meaningful relationships, fostering growth opportunities, and encouraging personal choice in an inclusive environment.
As we live and work in a diverse community, our monthly activity calendars focus on all dimensions of wellness to create a sense of belonging. Residents are offered the opportunity to learn about and celebrate different holidays, cultures and traditions, and special days or months of significance.
“My role as the equity leader is to support the agency in ensuring we are implementing anti-racist, anti-oppressive practices into our strategic plans, policies and structures. Whenever the opportunity presents itself, I also host presentations at the Village that provide residents with the opportunity to learn and engage in conversation about Canada’s history of oppression and how we can create safe spaces of belonging for all, but especially folks with marginalized identities and experiences.”
- Umi, Equity Leader
Providing a Barrier-Free Environment
Lutherwood is committed to providing a barrier-free environment for everyone who enters our premises, accesses our information, or uses our services. We respect and uphold the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), Customer Service Standard and the Integrated Accessibility Standards Regulation for Information and Communications, Employment, and the Built Environment.
Lutherwood’s Accessibility Plan and Accessible Customer Service policy ensure the requirements of the Customer Service Standard and Integrated Accessibility Standards Regulation (IASR) of the Accessibility for Ontarians with Disabilities Act (AODA) are being upheld by the Organization.
Our Accessible Customer Service policy is posted on our website. To request a copy of this policy in a different format, please contact us.